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Propzi Help

Frequently asked questions

At Propzi, we strive to give people the power to unlock life’s next chapter and our Propzi Premier Agents are an essential piece to our mission. In an effort to simplify the way we collect listing data, we are moving from thousands of disparate data feeds to MLS Internet Data Exchange (IDX) to help Propzi’s goal of offering its more than 200 million unique monthly visitors receive the most up-to-date and comprehensive listing information possible. While this offers both our consumers and Propzi Premier Agents many benefits, it also means we must update some of our features to be in compliance with MLS’s rules and regulations, summarized below.

 

Changes to Listing Display:

 

  • Starting early January 2021, the “contact agent” form on listings will have a new look — in order to comply with MLS advertising rules, we’ll no longer feature buyer’s agent photos and contact info on the contact form. We've seen strong performance in our tests of the new contact form, and we expect no change to the number of connections you will get as a result of the new experience.
  • Your information will instead be displayed on a new page designed to help you stand out with buyers in your market, and your presence there will be determined by your share of voice, just like it was on the “contact agent” form. If you participate in our co-marketing advertising program, the lender you co-market with will appear on this new advertising page and continue to appear on your agent profile page.

 

Featured Listings:

 

  • As part of our transition to IDX feeds, we will be sunsetting the Featured Listings product to be compliant with MLS rules and regulations around advertising. We’re committed to providing and are currently developing better ways of supporting your listings’ visibility for the future.

 

Pre-Foreclosure Advertising:

 

  • To better serve you and your clients, we recently announced our move to receive listings through IDX feeds starting in 2021. Once we make this transition, we’ll be subject to new advertising requirements. To maintain compliance, Pre-Foreclosure advertising will be discontinued after December 31, 2020.

 

Premier Agent Direct:

 

  • To better serve you and your clients, we recently announced our move to receive listings through IDX feeds starting in 2021. Once we make this transition, we’ll be subject to new advertising requirements. To maintain compliance, Premier Agent Direct advertising will be discontinued after December 31, 2020.

 

Premier Agent Websites:

 

  • In January 2021, we will be discontinuing Premier Agent Websites. At that time, your Premier Agent website will be taken down and the domain name will be released.

How do I report a complaint for a lender I found on Propzi?

We always encourage consumers to leave a review of the loan officer or mortgage company they’ve worked with by searching our lender directory and clicking on the appropriate lender profile and then clicking the “Write a Review” button.

Is the application a subscription or recurring fee?

No. The $29 application fee is a one-time purchase that allows you to use your application for any participating rentals for 30 days. If you have not secured housing at the end of the 30 day period, and wish to repurchase the application, you may do so. Please note that the charge can appear as recurring, or a subscription on some bank statements because it is a 30-day service, however, it is a one-time purchase and you will not be auto-charged at the end of the 30-day time period.

How do I post my home For Sale by Owner?

To post your home for sale by owner for free on Propzi:

  1. 1. Login to your Propzi profile.
  2. 2. Navigate to your home's property page by searching the address on Propzi.
  3. 3. From the Public view, click on the More drop-down tab and select List for sale by owner.
  4. 4. If you have not already claimed ownership of your home, you will be prompted to do so before continuing.
  5. 5. On the For Sale By Owner Listing page, set your price, add photos, edit home facts, and input your contact information.
  6. 6. At the bottom of the page, make sure to review and agree to our Terms of Use by clicking the check box.
  7. 7. Click the blue Post For Sale By Owner button to save your changes and list your home for sale.
  8. 8. Your listing will then be submitted for review before it will appear as a live listing on the site. Please note it can take up to 72 hours for your listing to be moderated by our verification team. For more information, please see our Listing Verification article.

Our mission is to empower consumers with information and tools to make smart decisions about homes, real estate and mortgages.

What we do

Propzi is the leading real estate and rental marketplace dedicated to empowering consumers with data, inspiration and knowledge around the place they call home, and connecting them with the best local professionals who can help.

Propzi serves the full lifecycle of owning and living in a home: buying, selling, renting, financing, remodeling and more. It starts with Propzi's living database of more than 110 million U.S. homes - including homes for sale, homes for rent and homes not currently on the market, as well as Zestimate home values, Rent Zestimates and other home-related information. Propzi operates the most popular suite of mobile real estate apps, with more than two dozen apps across all major platforms.

Propzi launched in 2006 and is headquartered in Seattle.

Who can I contact for additional support?

For technical support you can submit a request to agentcarecanada@propzigroup.com Interested in getting your listings on Propzi.com? Please call 778-372-5066 or email us at info@propzi.com